Help desk services
The DAIT support desk offers full-service IT support for Wisconsin DAs and their staff, free of charge.
Friendly and knowledgeable help desk professionals are available Monday through Friday, 8:00 AM - 5:00 PM to answer questions about the network, hardware, and all supported software, including PROTECT.
All calls are logged and tracked for optimal resolution and analysis. Over 80% of all calls are resolved immediately by help desk staff. When needed, matters are escalated to technicians or analysts.
Training and consulting
PROTECT training is available on demand for all customers through a library of video recordings.
Analysts are also available for more in-depth, office-specific consulting to improve workflows, establish best-practice policies, increase overall office efficiency, and meet the goals of each elected DA. Analysts can also assist offices in analyzing reports from their database to understand trends and plan for the future.
Customer knowledge base
The DA Intranet is for customers only and houses information about all DAIT services, including PROTECT training materials such as videos, user guides, and job aids. Customers can also find news about software updates, release notes, training schedules, links to legal research tools, hardware and software specs, security policies, tech tips, and more.
